Terms & Conditions

Shipping and Delivery

We provide free delivery to anywhere in the United Kingdom and Republic of Ireland. If you have any special delivery requirements, please state these clearly when placing your order to avoid problems. We require someone to be present when your order is delivered so a signature can be obtained for our records. Please notify us if this may be a problem and we can agree to a more suitable arrangement.

Furthermore, any queries, don’t hesitate to contact us on sales@epp.ie

Privacy & Security

We respect your privacy and are committed to maintaining the security and privacy of your information as you visit our on-line store and buy from us. All personal details stored on our system are for business purposes only and we make every effort to ensure your personal information is managed in a secure and responsible manner.

All payment transactions are received and managed by PayPal who operate 24/7 customer support by telephone and email. We at My Lovely Stove do not store any Card details on our system.

Returns & Replacements

We work hard to ensure that our products are of the highest possible quality. If, for some reason, your goods do not reach you in a satisfactory condition, please let us know within 24 hours of delivery. As long as it is kept in the condition you have received it, we will be able to collect it and credit your account or replace the item free of charge in the following week. However, if for some other reason you decide you do not want the goods, My Lovely Stove is not liable to refund your account.
If your order, or one of the items on your order, has not arrived, please contact us and we will endeavour to resolve the problem as soon as we can.

If you have any complaints concerning any part of our service, then please don’t hesitate to contact us. We welcome any suggestions to improve our service, so please, help us to help you.

Ordering

To place an order, simply select the items you require from the various catalogue page and follow the directions to PayPal Express checkout.

If you have any problems or queries, please do not hesitate to contact us at sales@epp.ie

Payment, Pricing & Promotions

We accept online payment in a secure environment provided by PayPal, one of the world's most recognisable and trusted payment gateways. Transactions from this website will be completed in Euros (€) or Pounds Sterling (£). Any currency conversions that take place will be carried out by PayPal at their rate.

You will be charged automatically for your goods, and will receive receipt by email from PayPal showing the total charged to your card.